Effective Date: November 10, 2026

At FOUZEE, customer satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence.

We offer a 30-day money-back guarantee on eligible domestic purchases, subject to the terms outlined below.

1. 30-Day Guarantee

We offer a 30-day money-back guarantee on eligible orders shipped within the United States, starting from the date your order is delivered.

If you are not completely satisfied with your purchase, you may contact us within 30 days of delivery to request a return or refund.

Our goal is to make your shopping experience simple, fair, and worry-free.

All refund requests are subject to review and the terms outlined in this policy. Certain exclusions may apply to opened, used, or damaged products due to health, hygiene, and safety considerations, subject to applicable consumer protection laws.

Nothing in this policy limits any rights provided by applicable law.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, expired, contaminated, or incorrect, please contact us within 30 days of delivery.

We will review your request and, where appropriate, offer a replacement or refund.

Please include clear photographs of the product and packaging to help us investigate and resolve the issue quickly.

Products that are damaged, defective, contaminated, expired, or incorrectly shipped will be handled in accordance with applicable consumer protection laws, regardless of ordinary return eligibility restrictions.

3. Return Conditions

For eligible domestic orders, the following conditions apply:

• Return requests must be submitted within 30 days of delivery.

• Products must be returned in their original packaging when a return is authorized.

• Products must not show signs of misuse, abuse, or intentional damage.

• Certain opened or used products may not qualify for a return due to health, hygiene, and safety considerations, subject to applicable law.

• Return shipping costs may be the customer's responsibility unless the return is due to our error or applicable law requires otherwise.

• All returns must receive prior authorization from FOUZEE.

Please do not send products back without receiving return authorization from our customer support team.

4. Lost or Delayed Packages

If your tracking information shows that your package has not been delivered within a reasonable timeframe, please contact us.

We will investigate the issue with the shipping carrier or Amazon (for Buy with Prime orders) and work toward an appropriate resolution if the package is confirmed lost.

If tracking information shows that your package was delivered but you have not received it, please contact us so we can help investigate the situation.

If we cannot ship an order within the promised timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

Nothing in this section limits any delivery, cancellation, or refund rights available under applicable consumer protection laws.

5. International Orders

All international orders are considered final sale.

FOUZEE does not accept returns or exchanges on international purchases, except where required by applicable consumer protection laws.

International orders may be subject to customs duties, taxes, VAT, import fees, brokerage fees, or other charges imposed by the destination country.

These charges are the customer's responsibility and are generally non-refundable by FOUZEE.

If an international order arrives damaged, defective, contaminated, expired, or incorrect, please contact us within 30 days of delivery.

We will review the issue and determine an appropriate resolution, which may include a replacement or refund where applicable.

By placing an international order, customers acknowledge this International Orders – Final Sale Policy, subject to applicable law.

6. Amazon & Buy with Prime

Orders placed through Amazon, Buy with Prime, or other third-party marketplaces may be subject to additional return, refund, and buyer-protection requirements established by the applicable marketplace.

For Buy with Prime orders, customers may initiate eligible returns or refund requests through the applicable Buy with Prime order experience.

FOUZEE will follow the applicable Buy with Prime and Amazon return requirements, including eligible return windows and refund obligations.

Where marketplace policies provide customers with additional return or refund rights, those requirements will take precedence over any conflicting provision in this policy.

For orders purchased directly through Amazon, customers should follow Amazon's applicable return and refund process.

7. How to Request a Return

To request a return, replacement, or refund for an eligible order, please contact us:

Email: info@fouzee.com

Please include the following information:

• Order number

• Full name

• Reason for the request

• Photos of the product and packaging, if applicable

Our customer support team will review your request and provide instructions if your return is approved.

Please do not return products without receiving return authorization from FOUZEE.

8. Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

The actual processing time may vary depending on your financial institution.

Original shipping charges and other fees may be non-refundable unless the return is due to our error or applicable law requires otherwise.

For marketplace purchases, refunds will be processed according to the applicable marketplace procedures.

9. Refund Exceptions

Refund requests may be denied when:

• The return request is submitted more than 30 days after delivery, except where applicable law or marketplace policy provides otherwise.

• The returned product does not match the original order.

• The product shows signs of misuse, abuse, or intentional damage.

• The product was purchased from an unauthorized seller.

• The return does not meet the requirements outlined in this policy.

• The purchase is an international order, except where a refund is required by applicable law or approved under our damaged, defective, contaminated, expired, or incorrect product policy.

FOUZEE reserves the right to review each request individually.

No provision in this policy is intended to deny customers rights guaranteed under applicable consumer protection laws.

10. Shipping & Delivery

We make reasonable efforts to process and ship orders within the timeframe stated at checkout.

If an order cannot be shipped within the promised timeframe, we will notify the customer and provide the options required under applicable law, including cancellation and a refund where applicable.

Delivery estimates are provided for guidance and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our reasonable control.

11. FDA Disclaimer

FOUZEE products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Statements made on our website, product labels, or marketing materials have not been evaluated by the U.S. Food and Drug Administration (FDA), unless otherwise stated.

This disclaimer does not replace or limit FOUZEE's obligations regarding product safety, labeling, quality, and applicable regulatory requirements.

12. Policy Updates

FOUZEE reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be published on our website.

The policy applicable to a particular purchase will be determined in accordance with applicable law.

13. Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with your order, please contact us:

FOUZEE
A brand owned and operated by Shoppers-Plaza LLC

Website: www.fouzee.com
Email: info@fouzee.com

Thank you for shopping with FOUZEE.

FOUZEE – Quality You Can Trust